Refund policy

VIVIFICA – Powered by CarbonCrew Ltd

All sales are final

Because every VIVIFICA piece is handmade, one-of-one, and crafted from reclaimed textiles, we do not accept refunds or returns for change of mind, preference, or fit.

Each item is created as a unique work — once sold, it cannot be restocked or exchanged for another.

Quality & Condition

Each upcycled garment carries its own story.
As a result, minor fabric wear, colour variations, or texture differences are expected and are part of the upcycling process.

These characteristics are not defects, but unique features that reflect the nature of reclaimed materials.

Damaged, Defective or Incorrect Items

Your satisfaction matters to us.

If your item arrives damaged, defective, or not as described, we will gladly repair, replace, or refund it.

To open a claim:

  • Email vivificastore@gmail.com

  • Within 48 hours of delivery

  • Include clear photos of the issue and your order number

Once verified, we will resolve the issue at no cost to you.

Alterations

If your item needs a minor adjustment (e.g., stitching fixes or resizing):

  • Contact us within 7 days of delivery

  • Items must be unworn and unwashed

  • Buyer covers return shipping for alteration requests

We will advise whether the requested alteration is possible based on the design.

Cancellations

Orders may be cancelled before shipment only.

Once an order has been dispatched, it becomes final and cannot be cancelled or modified.

Approved cancellations will be refunded to your original payment method within 10 business days.

Contact Us

For support, claims, alterations, or questions:
📩 vivificastore@gmail.com